Ask A Trichologist: What Is Causing My Hair Loss?

Ask A Trichologist: What Is Causing My Hair Loss?

Episode 24

Ask A Trichologist: What Is Causing My Hair Loss? 

trichologist-hair-loss-Eva-Proudman-024-blog

In this episode of HairPod, I sit down with UK-based trichologist Eva Proudman. We talk about the many potential causes of hair loss, hair thinning, and hair shedding. If you’re not sure what the differences between those terms are, make sure to listen in for that and more actionable tools you can use to help you navigate your own personal hair loss journey.

 

Hair Loss: Eva’s Personal Experience

Hair loss is a difficult thing to experience no matter when or why it happens. Eva’s journey began when she underwent bariatric surgery to manage her diabetes. While the surgery successfully put her diabetes into remission, it also led to significant hair loss as a side effect. This experience, coupled with her involvement in a program providing hair extensions for young cancer patients post-chemo, inspired her to transition from owning a hair extension company to becoming a trichologist.

 

Trichologist Talk: Diagnosing and Treating Hair and Scalp Disorders

As a trichologist, Eva Proudman specializes in diagnosing and treating hair and scalp disorders holistically. Trichologists consider various factors such as diet, stress, and medications when assessing patients’ conditions. They undergo comprehensive training and use a differential diagnosis approach to understand patients’ symptoms and provide effective, personalized treatment plans.

 

Proudman explains the process of diagnosing hair conditions through patient accounts and clinical evidence. She discusses various conditions, including telogen effluvium, female pattern hair loss, alopecia areata, and autoimmune scarring conditions like frontal fibrosing alopecia. She emphasizes the complexities of diagnosing and treating multiple conditions in women and the importance of thorough diagnosis and tailored treatment plans.

 

Hair Health: The Role of Nutrition and Lifestyle

Throughout the podcast, Eva Proudman highlights the crucial role of nutrition in maintaining hair health. She emphasizes the importance of protein in supporting hair growth and recommends incorporating red meat, eggs, chicken, fish, turkey, dairy, nuts, beans, and legumes into the diet. Proudman also advises against excessive consumption of processed foods, fast foods, salt, and sugar, which can negatively impact hair health.

 

In addition to nutrition, Proudman discusses the significance of stress management and quality sleep for overall hair health. Trichologists may refer patients to therapists or specialists for psychological hair-related conditions such as trichotillomania, and they encourage stress management techniques to promote hair well-being.


Empowering Resources

As the episode draws to a close, HairPod extends a generous offer of a complimentary hair loss consultation, providing a tangible step towards reclaiming confidence and control over one’s appearance. Book a Free consultation with HairClub Today!

Thanks for listening to HairPod. We hope you enjoyed this episode. If you did, please leave us a rating or review wherever you get your podcasts. If you’d like to connect with us on social media to share your story, check us out on Instagram @HairClub. HairPod is a production of TSE Studios. Our theme music is from SoundStripe.

Episode.24 Transcript

Eva Proudman [00:00:04]:

So I was a diabetic and my diabetes was out of control. And I was offered serious bariatric surgery to put my diabetes into remission. I was basically given a very stark choice at the age of 40 because of my genetic inheritance and the type of problem I had. My professor said to me, I give you six months before you have a fatal heart attack or a stroke unless we do something drastic. And at that point, I’d got a ten year old son, so I would do anything.

 

Kevin Rolston [00:00:52]:

Welcome to HairPod, the podcast where you get to hear real people talk about their hair journeys. I’m your host Kevin Rolston, and each week I get to interview people from different walks of life whose lives have been touched by hair loss in some form or fashion. Many of our guests have experienced hair loss themselves and found a way to get their confidence and their hair back. For this episode of Hairpod, I get to talk to Eva Proudman, a trichologist from the United Kingdom who also has experienced hair loss herself. We’re going to find out about her own personal hair story, and you’re going to learn a lot of great information about hair loss, hair shedding, hair thinning, and the myriad of causes and treatments available for these conditions. There are so many different possible causes of hair loss, from genetics to diet to stress. And I am excited to dive into all these different topics with Eva. Hair loss can have a massive impact on our lives.

 

Kevin Rolston [00:01:46]:

Sometimes we have to change our lifestyle and be open in trying solutions we never thought of before or even knew existed. We aren’t taught about hair loss, and finding trustworthy sources is a real challenge. It’s hard to know what is actually effective and what’s going to work for you. So having clear, science-backed information is critical to determining your path forward, or you could end up wasting a lot of time and money. It’s a journey, and people like Eva have made a career by guiding people through that process.

 

Eva Proudman [00:02:20]:

Trichology is the study of anything to do with the hair, the scalp, and as far down as your chin. So this little box of our anatomy, that’s what we specialize in. We diagnose any of the disorders that you can have hair-wise, scalp-wise, and as I say, as far down to the chin. And the way I got into trichology was that I used to own, many years ago now, the largest hair extension company in the UK, we used to export to 40 countries. All of our products were about education, no damage to hair, very ethical. And I was asked by the Teenage Cancer Trust in the UK if I would have a meeting with them to talk about how we could possibly provide hair extensions for younger people post-chemo so they could get their wigs off. The last thing you want to do if you’ve been through chemotherapy is wear a wig or wear a hat because it reminds you of treatment. So we developed a program called hair in recovery and we trained a special network of salons to use these super fine micro bonds.

 

Eva Proudman [00:03:26]:

We subsidized the hair and the service to make it affordable. And we launched the program and it’s still running today. The company that I left still run it, which is great. But at that point, I realized that my passion was hair loss, not hair fashion. And so I sold my shares in the company and I trained to become a trichologist. And that’s what I’ve been doing ever since. And it’s the best job in the world.

 

Kevin Rolston [00:03:54]:

It sounds like you’re in it because it’s rewarding and you feel like you’re truly helping people. Is that right?

 

Eva Proudman [00:03:59]:

Every day is a delight. You know, hair loss is a big taboo, really. People still don’t openly talk about it in the UK. It’s very badly signposted. It’s not something that our national health service specialize in. And very often people feel they’re on their own. It’s vanity. There’s nothing that can be done when, in fact, hair loss is very emotional.

 

Eva Proudman [00:04:22]:

It’s not about how it looks, it’s about how it feels. And it can affect your self confidence, it can affect your mood, it can affect your social life. Very, very often. There are a lot of things that we can do to improve the problems that we find. And very rarely do we find that we can’t treat something. And there’s this big misconception that if your hair is thinning or you’re losing it, it’s because of your age, your medications, the menopause, all of those things kind of get thrown at people that this is why it’s happening. And I find in clinic, I’ve got nine of them across the UK, I see 250 patients a month. There aren’t many people that we can’t treat and improve.

 

Eva Proudman [00:05:07]:

There are some conditions that are permanent scarring conditions, where we can’t recover the hair. But again, we tend to have a network of specialist people that can provide very specialist cosmetic solutions that are not necessarily full wigs and look really natural and are comfortable to wear. So, yeah, it’s really, really rewarding.

 

Kevin Rolston [00:05:29]:

So what you’re trying to do is help somebody find their best solution.

 

Kevin Rolston [00:05:34]:

And if you can you want to.

 

Kevin Rolston [00:05:36]:

Provide a more natural solution for the people so that a wig or something of that nature is not the end all, be all for everybody.

 

Eva Proudman [00:05:44]:

Absolutely. And the priority is if we can restore the health of the scalp and the hair, and we can get that hair to grow better and thicker. That’s the ideal. That’s our goal. That’s where we aim. If we treat and we get some improvement, but it’s not enough for the individual patient, then we can look at other interventions from there. But the baseline is we accurately diagnose what the problem is, we will treat it accordingly. And our treatments are very holistic.

 

Eva Proudman [00:06:14]:

We look at the whole person. So your hair is very much affected by your diet. What you eat really affects your hair. It’s affected by your hair care, the products you use, how often you wash the hair, how often you wash the scalp. Stress is an issue, diet is an issue, medications can be an issue. But there again, there are conditions like thyroidism, where if you’ve got a low thyroid function, you can find your hair is slow growing, it’s dull, it’s brittle, it will shed. If you’ve got an overactive thyroid, it will shed like mad and thin. But when they are medicated and you get that thyroid stimulating hormone into a good mid range with medications, those things go away and the hair should return to normal.

 

Eva Proudman [00:07:01]:

And if it doesn’t, then there are lots of things we can do, whether it’s with blood tests or from an examination, we can add things that will get that hair to recover. So there’s lots and lots of areas that we work in.

 

Kevin Rolston [00:07:19]:

It’s encouraging to hear that there are just so many options and approaches to restoring the hair and scalp to its healthy state. As Eva points out, its not really about your hair so much as how you feel about your hair. Knowing that there are options is a huge relief. What trichologists do is so in depth, so personalized, and requires such a vast amount of knowledge in so many different areas.

 

Eva Proudman [00:07:47]:

I did a three year training course with the Institute of Trichology, and every month I did clinical hours. And you’re taught to do what we call a differential diagnosis, which is a combination of asking your patient what is it they are feeling.

 

Kevin Rolston [00:08:04]:

Which is a what?

 

Kevin Rolston [00:08:04]:

I’m sorry, you said it’s a combination.

 

Eva Proudman [00:08:06]:

To give you their symptoms.

 

Kevin Rolston [00:08:08]:

Can you tell me?

 

Kevin Rolston [00:08:08]:

You said it was a combination of something. What was it a combination of, Eva?

 

Eva Proudman [00:08:12]:

So it’s a combination of asking the patient what they are experiencing, seeing and feeling, and then having a look with what we call a trichoscope. It’s like a microscope for the scalp and looking at what the clinical signs tell us. And we then work out what the condition is from what we’ve been told and what our clinical evidence is. And generally what we find is if you see your hair falling out a lot, so there’s an increase of hair fall when you wash it, or you brush it and it feels thinner, or if you’ve got long hair, it’s gone ratty on the ends of. Generally, it isn’t always what you think. It’s not hair loss. It can be a disruption to the growing and the shedding cycle. It’s called telogen effluvium.

 

Eva Proudman [00:09:00]:

Telogen is the natural shedding phase. Effluvium means you’re doing too much of it. And there are lots and lots of underlying causative factors, and when we identify those, we can normally correct them. You can get that growth cycle to go back to normal. The shedding reduces to normal range and the density comes back into the hair, because you haven’t actually lost any. It’s just turning over too quickly. If somebody feels their hair is just disappearing gradually getting thinner. And it might be in a pattern for ladies, generally, through the centre scalp, the parting in the middle gets wider.

 

Eva Proudman [00:09:38]:

You can sort of see in, see and feel more scalp. The crown sits open. It could be something like an angiogenetic alopecia, female pattern. And again, we can manage female pattern very, very effectively. And whilst we’re on the subject of ladies, they tend to be sort of more complicated than the guys. We have a more complicated sort of background. Our physiology is more difficult. So we see ladies with multiple conditions, and again, you’ve got to treat all of them in the right way to get the best results.

 

Eva Proudman [00:10:11]:

You then get the autoimmune type conditions, so you can see things like the patchy circles of loss. That tends to be a condition called alopecia areata. It’s where the immune system is misfunctioning and it sees the hair as a foreign object, it breaks it out at the root and leaves those circles. It leaves all of the follicles behind so the hair can regrow. And what our job is is to try and stimulate the hair to regrow and to distract the immune system from attacking. And those immune attacks tend to be caused by huge amounts of inflammation in the body. So we work to reduce that. It can be sort of high levels of emotional stress, it can be low stored vitamin and mineral levels.

 

Eva Proudman [00:10:57]:

And again, we would work to investigate all of those and to correct it. And then we move on to the worst kind of hair loss, which, again, is autoimmune. But unlike the areolators, where the hair can recover, it’s what we call a scarring condition. The immune system doesn’t attack the hair, it attacks the growing unit. It’s called the pilosubaceous unit, and it attacks it underneath the scalp and it leaves permanent hair loss. We can’t regrow it. Once that hair’s gone, it’s gone. And an ever-increasing popular one we see in clinic is something called frontal fibrosis and alopecia, or FFA for short.

 

Eva Proudman [00:11:36]:

What you notice, particularly in ladies, is the hairline is receding. You’re losing hair in front of the ears, you can lose it behind, and it can progress all the way back to the crown. And you can lose that whole frontal section of your hair. At the back, it still looks perfect, but from the front you’ve got loss. You tend to find that you lose the outer third of the eyebrows, you can lose body hair. The scalp can have sensations. It can be itchy, creepy, burning. And again, what’s happening is there’s a huge amount of inflammation causing that immune system to attack.

 

Eva Proudman [00:12:12]:

And we have treatments that we use to reduce that inflammatory attack, to stabilize the condition, to retain the hair that we’ve got. So we work in very different ways and all of those things can exist together. Sometimes I’ll see a patient and I think, blimey, that’s five things we’re dealing with. That’s a big ask, but we work through it and we deal with it. Other times I’ll see a patient and it’s easy peasy. They’ve got an itchy, flaky scalp. I look at it, it’s seborate dermatitis. Good treatment, shampoo, frequency of washing, you can manage it really well.

 

Eva Proudman [00:12:47]:

So all day. And what comes into clinic is different all the time, which is what makes it such a fab job, because you never know what you’re going to see and it keeps you on your toes. You’ve got to be a really good detective.

 

Kevin Rolston [00:12:59]:

Yeah, I bet. And thats my question, is, how hard is the diagnosis? You talk about so many different things that can cause hair loss. Can you look at someone or is.

 

Kevin Rolston [00:13:10]:

It, sometimes I hear stories of doctors.

 

Kevin Rolston [00:13:12]:

That try to diagnose an ailment in our bodies and theyre guessing and theyre trying to figure out what it is. So as a trichologist, is it often easy to diagnose whats causing the hair.

 

Kevin Rolston [00:13:22]:

Loss or do you have to try.

 

Kevin Rolston [00:13:23]:

A lot of different remedies a lot of times before you get it right and figure out what truly is causing it?

 

Eva Proudman [00:13:28]:

So there are some conditions that are easier than others. The diagnosis isn’t necessarily the difficult bit because we spend three years studying, we do two years of clinical mentorship so that we know what we’re doing. We do continuous professional development. So we’re always looking at research papers, we’re attending seminars, we’re looking at all of the current evidence that’s out there and we’re lucky we get an hour with a patient. So we listen very carefully to what they’re seeing and feeling. That starts to give us the clues to what it could be. And then we put our expertise into that examination and once we know what it is, it’s then about what’s causing that and how we treat it most effectively. And so there are some things that are in every condition, whether it be a psychological one or a medical one, you will find that practitioners will have a first line treatment.

 

Eva Proudman [00:14:27]:

Something they try is their go to that for 80% of people it works for. And then they’ll have a second and third line treatment that sometimes they have to add in because the patient’s a bit more complicated. So it’s about getting the balance right of your treatment. For that individual a common treatment is depleted stored vitamin and mineral levels. For general health we have one level and as long as we’re in those ranges our body functions we’re okay generally, but the hair needs a very very different range. It’s the second fastest dividing cell in our body, but it’s non essential. So we have to make sure those stored levels are right. And some people will absorb really well from their diet.

 

Eva Proudman [00:15:12]:

They’ll have great diets, they’ll hold them and life is great for them. Other people might have a restricted diet like a vegan diet for example. And vitamin B twelve is crucial to hair growth and hair health. But it’s only in animal based products so you’d need to be supplementing it. So we might put a b twelve supplement in. But again, plant based diets aren’t great at holding iron. So we might put an iron supplement in and some people might need them for four to six months and they’re good to go. Other people might have more of a leaky gut or an absorption issue and they need to take them longer term.

 

Eva Proudman [00:15:50]:

So again you’re working with everybody as an individual because our tolerances and our abilities are all different.

 

Kevin Rolston [00:16:01]:

There’s so much information and technology available to help trichologists diagnose and treat some of these conditions. I know firsthand that it can be a little bit daunting to try to navigate all that on your own. Whether your hair loss is caused by hormones, diet, immune function, or something completely different, figuring out the root cause is the first step in knowing what type of treatment to pursue. One thing we can all take control of right now to slow down hair loss, is our diet. So I asked Eva more about how nutrition and hair health are connected.

 

Eva Proudman [00:16:41]:

The first thing the hair looks for is protein. And every day it says to the body, can I have a quarter of whatever you’re having now? The problem is, if you don’t have enough protein, it manages every single essential cell, and our very clever bodies will take all of that for the essential cells. And your hair can end up with nothing from its nutrition. And not all proteins are equal. So let me give you some examples. So if you were having an egg for breakfast, you’d get about 8 grams of protein out of that egg. And it’s what we call a complete protein. It’s got everything in it that you could possibly want.

 

Eva Proudman [00:17:20]:

If you decided that you would have just toast. You won’t really get any protein because there isn’t anyone there, and it won’t give you the things that build protein, the amino acids, and it’s those amino acids we need. So the sort of best foods to eat are your offal, red meat, eggs, chicken, fish, turkey. All of those things are fantastic. Most of them are complete. And when I say complete, it’s about the amino acids. So our bodies use 23 every day, and we can make all of them except for eight. They’re called the eight essential, and you can only get them from complete proteins in your diet.

 

Eva Proudman [00:18:01]:

Again, the hair needs all eight. It would do. It’s complicated. So those sort of foods, I’ve just said, great, get those in your diet every day. Try to have protein at each meal. Try to have it in the morning, at lunchtime, in the evening. The hair likes that consistency. Keep it well fed.

 

Eva Proudman [00:18:20]:

Dairy is good to include. And then you come down to your more sort of plant based. Your nuts, your beans, your legumes, they do have proteins in there, but it’s volume. So 100 grams of chicken, about 25 grams of protein, 100 grams of chickpeas, 8 grams of protein. So you can see when you’re advising somebody, you need to give them some ideas and some guidance on what to choose. Seeds shouldn’t be overlooked. Things like sesame seeds, chia seeds, sunflower seeds, on average, a teaspoon of those added to a salad or into a yogurt or onto a cereal. 5 grams of protein.

 

Eva Proudman [00:19:00]:

So you can sort of really work to choose the foods you like, but to make sure you get enough of them in the right proportions, that’s the best thing I can suggest for your hair and then your plate. So make protein, your biggest portion. Then your brightly colored fruit, vegetables, little bit of carbs, little bit of good fats. That generally is a balanced diet, and the hair will be happy with that. So will your body.

 

Kevin Rolston [00:19:27]:

Would a trichologist sit down and give you a diet that is good for hair health?

 

Eva Proudman [00:19:32]:

We do. We advise on what to try and include, what the best foods are, what they’ve got in them. We do study nutrition as part of our qualifications, so we’re not nutritionists, as in, you come to us because your gut doesn’t work at all, but we know what foods are good for you, what they’ve got in them, how the gut works with it, how you absorb what they give. And so, yes, in my clinic, I have a reference sheet for proteins. There’s lots of things on there, and they’re all counted to make it easy for my patients to be able to go and say, I’m going to have an egg. I know an average egg’s about 8 grams of protein, so I know I’ve got another 42 to get in that day.

 

Kevin Rolston [00:20:16]:

What are we consuming that would be bad for our hair health, whether it be foods or other substances we choose to put in our body.

 

Eva Proudman [00:20:23]:

Yeah, so bad things are sort of processed foods. So when foods are processed and fast foods, we tend to use oils in there that are nothing potentially friendly. They can affect cholesterol and those sorts of things. We tend to put a lot more salt and sugar in, and if you have too much salt, it can build up around the follicle, it can cause the hair to shed, you can get a sodium build up. Too much sugar can imbalance what the body’s trying to do. So you want to try and be as much as you can. A cook from scratch, use fresh ingredients, type of person, the odd takeaway, the odd hamburger, the odd kebab, no big deal. But if that’s what your diet consists of, a, your body’s not going to be great, but your hair certainly isn’t, because those foods just don’t give you what you need to get all of those processes working most effectively.

 

Kevin Rolston [00:21:19]:

We’ve talked about the food you consume, but you had mentioned stresses and personal traumas that can affect hair health. Is it ever a good idea to incorporate some form of therapy to try to relieve some of the stresses? And maybe you have traumas that have happened in your life. Could that be impacting your heart health? And is that sometimes a recommendation from a trichologist?

 

Eva Proudman [00:21:42]:

Absolutely. Sometimes I will refer to a therapist. It could be a psychiatrist or it could be what we call psychodermatology. And they are a branch where they understand everything to do with the hair and skin, but they understand the psychology of it. So there’s a condition called trichotillomania, which is where you pull your hair out. You’re constantly pulling it out. Sometimes you don’t even realize you’re doing it. I’ve had patients sit in front of me and I will say, have you stopped pulling? And they’ll say, oh, yes.

 

Eva Proudman [00:22:13]:

And they’re twiddling and pulling and licking the hair in front of me. They don’t know they’re doing it.

 

Kevin Rolston [00:22:17]:

Wow.

 

Eva Proudman [00:22:18]:

And they need help. I can give them distraction techniques, things like have a fidget toy, something that’s nice to touch and keep your hands busy, stop it touching the hair. But very often those kinds of conditions have started with something that’s much deeper psychologically. So they need help to break that cycle. And it’s no good saying, oh, well, just jump from the pulling bit and give you more hair, because if we give them more hair, they’re going to keep pulling it out. And the more you pull it out, you can get permanent hair loss. So we very much work on that. We help patients think about how to manage stress and anxiety.

 

Eva Proudman [00:22:56]:

The top of the list is always meditation and yoga, and they’re great, and they work for lots of people. But there are people like me that if I sit and meditate, I’m not meditating, I’m thinking, I need to do that. I’ve got this to do. I may as well be sticking a pin in my eye, because I just don’t relax with it. And so a tip I give to my patients is, do the thing where you empty your head and you lose time. So we’ve all got things we like to do where you think, I’ll spend 20 minutes doing that. You look at your watch and you go, my goodness, I’ve been there an hour and a half, didn’t realise I’ve been doing it for me. Put me out my greenhouse or the garden, I can lose all day.

 

Eva Proudman [00:23:34]:

And I’m not thinking, I haven’t got that noise in my head. For some people, it’s reading, it’s walking, it’s brushing the dog, it’s baking, it’s cleaning. Doesn’t matter what it is. The thing that gives you that downtime and you feel your shoulders relax, that’s what helps to relieve stress. And anything that works is the right thing for you.

 

Kevin Rolston [00:23:54]:

I’m assuming, obviously, sleep is a big part of this as well, that you need to do the standard at least seven to 8 hours.

 

Eva Proudman [00:24:00]:

Yeah. With the hair being the second fastest dividing cell, it needs good quality sleep because it regenerates when you’re sleepy. So again, people with poor sleep patterns or very limited sleep, again, that can be an issue in affecting the overall health of the hair.

 

Kevin Rolston [00:24:17]:

Great. Eva, your own hair journey. How did you diagnose, what situation did you go through?

 

Eva Proudman [00:24:24]:

So I was a diabetic and my diabetes was out of control. And I was offered serious bariatric surgery to put my diabetes into remission. I was basically given a very stark choice at the age of 40 because of my genetic inheritance and the type of problem I had. My professor said to me, I give you six months before you have a fatal heart attack or a stroke unless we do something drastic. And at that point, I’d got a ten year old son, so I would do anything. And he said, I recommend this bariatric surgery. And we said, okay, that will do it. So referred to the bariatric surgeon.

 

Eva Proudman [00:25:08]:

You’re assessed psychologically to make sure you’re not some kind of feeder. That even if they do the surgery and you’re still going to eat sugary food and put your sugars out of control. I had the surgery and from the moment I came round, we did a blood test. I’ve not needed metformin or insulin since the surgery puts it into remission. But I always tell myself it’s only in remission whilst I manage it. And what the bariatric system does, it resets the endocrine system and you’re just able to manage it also makes you drop weight really, really quickly. In a space of four years, I put on ten stone in weight. Ten stone is what, less than I weigh now? So there was another whole me.

 

Eva Proudman [00:25:54]:

And so I lost that weight. And the trauma of the surgery, the weight loss, I lost 50% of my hair. It literally came out in handfuls.

 

Kevin Rolston [00:26:03]:

Wow.

 

Eva Proudman [00:26:04]:

And I’m really lucky. I’ve got very thick hair, a lot of it, but I know how it feels. And when you see that hair in your hands or your shower, your eyes and your brain say you’re losing your hair, it doesn’t matter how much I knew the science that it was an imbalance and that it would go back. And you feel terrible because you don’t feel like yourself. And when people say, but it looks fine, you feel even worse because you think, well, nobody believes me. And so I had that for about nine months before we got the growth cycle to normalize. I was eating normal meals again. I was holding a normal weight.

 

Eva Proudman [00:26:38]:

My body was recovery. But I still have to have supplements every day. I have b twelve injections. I have had an iron infusion in my time because my levels were very low. But I work really hard and my mantra is I eat my protein. I eat my good green ripe orange vegetables. I have a few carbs and I have a little bit of fat. And I do cheat.

 

Eva Proudman [00:27:01]:

I’ll have chocolates. I’ll have a cake. But I have it very much in moderation. Gotta live because that’s what I have to do.

 

Kevin Rolston [00:27:13]:

It’s nice to know that there are practical, tangible changes you can make in your daily life that could benefit your hair and scalp health. Of course, we all feel better when we eat healthier. And Eva is right. Balance is important. It is essential to feel good about ourselves and enjoy little pleasures in life, even when we are dieting or trying to change habits. Hair loss is hard enough to deal with on its own hair loss is hard enough to deal with on its own. It’s been an enlightening conversation with Eva Prabin. Her passion, honesty and expertise are admirable and I feel like I’ve gained some valuable insights into understanding and managing hair loss.

 

Kevin Rolston [00:27:52]:

One thing that really stood out to me is how important it is to see hair loss from all angles, whether they be physical or emotional. Finding support and seeing a hair specialist could make a huge change in your hair loss experience. As weve learned, theres just so many options no matter where you are in your hair loss journey. For more inspirational stories and words of wisdom from people who have been through hair loss, make sure to subscribe to the show on your favorite podcast app. Thanks for listening to another episode of Hairpod. Check us out at Hair Club on Instagram or search Hairpod on Facebook to continue the conversation. If you know someone who could benefit from hearing this episode, we would love it if you would share it with them. If youre enjoying the show, consider leaving us a rating and review on Apple Podcasts or your favorite podcast app.

 

Kevin Rolston [00:28:40]:

We also have a website. Check it out by going to podcast dot hairclub.com. were here to build people up and share real stories so people experiencing hair loss feel a little bit less alone. And when you share, review, and subscribe, it helps us do just that. So thank you. Until next time.

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Behind the Innovation: The Invention of Trichoview

Behind the Innovation: The Invention of Trichoview

Episode 23

Behind the Innovation: The Invention of Trichoview

The Invention of Trichoview

On this episode of HairPod, I speak with long-term client and founding father of HairClub, Steve Barth. We discuss his hair loss journey, his work with HairClub, and the development of TrichoView. Steve’s personal experience with hair loss has fueled his passion for finding effective solutions, leading to a profound impact on HairClub’s mission and services. We dive into the story of HairClub and how it has continually aimed to address hair loss from all angles.

Steve shares intimate details of his own battle with hair loss, starting from the early days when options were limited and often ineffective. His journey is one of perseverance and dedication, both personally and professionally. As we explore his transition from a client to a key figure within the company, it becomes evident how his firsthand struggles have shaped HairClub’s innovative approaches. Steve’s commitment to helping others navigate their hair loss challenges is reflected in every aspect of the company’s operations.

 

From Hair Loss to HairClub: Developing Trichoview

Steve’s hair loss led him to HairClub over thirty years ago. Originally a client, Steve eventually decided to pursue a career with the company. He loved working with HairClub and was an enthusiast from the start. There are almost as many reasons for hair loss as solutions; there are just as many types and stages. TrichoView was created as an analytical and diagnostic tool to help identify potential causes of hair loss and the current condition of the hair and scalp to form a more comprehensive treatment plan tailored to each individual’s situation.

 

HairClub’s Evolution: Trichologists, Hair Loss Therapy and Scalp Analysis

Steve shares how he worked with trichologists to develop multiple offerings, including TrichoView, a diagnostic software system for in-depth hair and scalp analysis. The system allows HairClub to identify specific properties of the hair and scalp in addition to tracking progress. TrichoView was also implemented to identify accessible solutions for those in the earlier stages of their hair loss journey. Through the development of this system, Steve progressively changed HairClub’s offerings from being primarily end solutions to addressing and monitoring all facets and stages of hair loss.

 

HairClub Systems and Technology: Hair Loss Treatments and Hair Restoration

Steve stresses the importance of seeking advice from a hair loss specialist, not just for the insight but for the emotional support. Having experienced hair loss himself, he knows how challenging the experience of hair loss can be, both emotionally and financially. He shares how he has always appreciated HairClub prioritizing anonymity and accessibility. He analogizes the pursuit of hair loss solutions to getting in shape or going to the gym, pointing out that hair loss can be frustrating because it feels out of control. It requires work and self-motivation to stay healthy and to find solutions, but it also takes guidance, education, and perseverance.

Empowering Resources

As the episode draws to a close, HairPod extends a generous offer of a complimentary hair loss consultation, providing a tangible step towards reclaiming confidence and control over one’s appearance. Book a Free consultation with HairClub Today!

Thanks for listening to HairPod. We hope you enjoyed this episode. If you did, please leave us a rating or review wherever you get your podcasts. If you’d like to connect with us on social media to share your story, check us out on Instagram @HairClub. HairPod is a production of TSE Studios. Our theme music is from SoundStripe.

Episode.23 Transcript

Steve Barth [00:00:04]:

Losing hair has a very powerful emotional effect on our personality because we can’t control it, right? But yet we’re left with this real discontent or this real feeling of not looking our best, which means that we’re not always feeling our best. And it’s so important in today’s world that’s so competitive to have that level of confidence.

 

Kevin Rolston [00:00:40]:

Welcome to HairPod, the podcast where you get to hear real people talk about their hair journeys. I’m your host, Kevin Rolston, and each week I get to interview people from different walks of life whose lives have been touched by hair loss in some form or fashion. Many of our guests have experienced hair loss themselves and found a way to get their confidence and their hair back. In this episode, I spoke with returning guest Steve Barth, a longtime client and founding father of HairClub. We learned a lot about HairClub in our previous episode, where Steve shared his experience meeting the company’s founder, Sy Sperling. If you want to hear about how HairClub went from being his hair loss solution to becoming his career and life’s work, check out our show notes for a link to that episode. What inspires me so much about this story is how profoundly Steve’s hair loss impacted the course of his life. What began as a search for a hair loss solution became a lifetime of innovation in the ways HairClub supports clients at all stages of hair loss.

 

Kevin Rolston [00:01:40]:

In this episode, we’re going to pick up with Sy Sperling bringing Steve onto the HairClub team and talk about how Steve’s work with the company led to the development of the revolutionary Trichovu hair and scalp analysis system.

 

Steve Barth [00:01:58]:

As I spoke earlier, always envisioned me as working for him because he felt that I had the ability to share my experience that would hit a common chord with a lot of people. So once I became so enthralled with my experience with HairClub, I then decided to go ahead and approach it as a career. I did kind of see myself in sort of a romantic way, being a writer and being possibly a lyricist, but I didn’t think that I was going to be that one out of a million people that was necessarily going to make that. And I thought this was a great opportunity to sort of represent something I really truly believed in. So I became a consultant over at that one HairClub center, and I luckily had a great deal of success. And Sy was experiencing a lot of financial issues at the time because he was trying to put together the root system of a national organization, and that required a lot more money than he was making. And I used to be in the office with him when his accountant would tell him how much in the rears he is in his bills. So I finally made an offer to Sy because I believed so much in what HairClub was about and what it was attempting to be, that I then offered to waive any my commission compensation until we can get into a better situation.

 

Steve Barth [00:03:23]:

And I continued to consult, I continued to bring in new people, and we eventually became more stable financially, and we put ourselves in a better position to expand. And as his thank you to me, he said, ‘Steve, I want you to go ahead and have your own franchise, and I’m going to give you the pick of the litter wherever you want to go in the country.’ And I decided to go to Boston. After much deliberation, I decided to go to Boston because Sy then was advertising in the New York Times Sunday magazine section, and that was attracting a more educated consumer, more creditable consumer, but it also had a very significant circulation in the New England area, in the Boston area, as you would imagine. So I felt there was some brand awareness there, rather than starting out at ground zero. And I went in, took a whole floor of the building, which I had no right to do, and from there became sort of the prototype or the roadmap to success for HairClub center operating away from New York City. And I kept on expanding from there to become the largest franchisee. Not to mention I also became a partner to Sy and the parent company in important markets such as Chicago and other markets.

 

Steve Barth [00:04:44]:

And through this expansion and through my success, we were able to become more of a viable national advertiser, because when you advertise on TV, national cable, in those days, you had to have enough representation so you can make use of the people or the leads that were being generated. And by me being able to personally expand and populate more of that national roadmap, that was a very important step to become a national brand. So you’re right. It became literally the defining value in my life.

 

Kevin Rolston [00:05:19]:

What do you think was the difference where you finally said, hey, we are going to turn this company from the size that it was one small office in New York City, to now expanding? What do you think made that happen? And was there a defining moment where you said, this is going to be huge?

 

Steve Barth [00:05:36]:

Yeah, that’s a wonderful question, by the way, and really appropriate. You know, I try to look at things very analytically, and I came to realize that we were advertising and marketing HairClub’s name, and we were getting all types of people that were raising their hand that had interests, but at that time, we were still a single solution provider. That solution was really more appropriate for somebody that was getting at the further end of hair loss. That was just at a point where they were really unhappy, and they realized they weren’t growing their hair back, or they realized that transplants might not have been a really good option for them. But I felt that, as a marketing person, we need to expand those solutions so that we have appropriate solution for somebody that’s just beginning to lose hair. I went ahead and reflected back in our last segment to that time that I went in as a young guy learning more about hair therapy, and that resonated in my brain forever. Then finally, I had the opportunity to roll that out, HairClub version of it. I was the one that brought that hair and scalp therapy to and added it to the HairClub product line.

 

Steve Barth [00:06:55]:

And that was huge. That was huge because not only did it give us an opportunity to have a really good solution for people that were just beginning to lose hair, and we had really a lot of success with this because I collaborated with a different formulator, another formulator, a product out of New York. His name was David Kingsley, and he was one of the few people that had a PhD in trichology, which is a science of hair and scalp. We together came up with a product and also an in clinic protocol where people would not only use home product, but they would also come in once a month for a clinical session. This was really huge, because now we all of a sudden became a multiple solution provider and not a single solution provider. And even more important, our consultant, who was what we call an image consultant, when we were only working with one solution, which was an aesthetic improvement. But now, once we got into the science of hair and scalp therapy, they had to become a hair loss expert, and that’s a whole different gig. They had to become more scientific.

 

Steve Barth [00:08:05]:

And with all this, and it was my group of centers that, you know, rolled this out, my corporate partners were a little nervous of it because it was an expansion, and it was, to some degree, potentially a rebranding, and they were nervous of that. So they wanted the Barth group to sort of test it out. We had great success, but I think that the amazing thing is that now we were in the science of hair, and we weren’t just into just the aesthetic side or the non-surgical side, and we continued to build that product and those formulas. But I still remained unsettled and discontent about where we were, even though it was a good, bold step, and it was particularly, I wasn’t happy with the consultants who were now, who used to be image consultants, and now they’re becoming hair loss experts. How do I make them more creditable? So I decided then to develop, to conceive of, to develop a diagnostic system that we refer to now. You could see on the site TrichoView. And what TrichoView is, is it’s a diagnostic software system where we developed it from ground level up. It didn’t exist and it only existed HairClub.

 

Steve Barth [00:09:24]:

And we were able to put in there a bunch of intelligence so that it can actually look at some of the important features of your hair and scalp, where it’s healthy, where it’s weak, and convert those properties into actual measurements so that we have a better sense of the difference between the properties where the hair is healthy and the properties of where the hair is threatened to be lost. Now, that sounds really complicated. It’s really not. It’s difficult to put it in just a quick session like this, but it became absolutely a huge innovation that gave us the science, gave us the ability to track, particularly if you chose a solution that was about hair therapy. We were able now to track progress through the TrichoView system. Not only were we able to identify these characteristics and properties of the hair and scalp to begin with, but by being able to record this, and if you were getting involved with the hair and scalp therapy product, we were able to continue to apply TrichoView to track the progress. So we were taking that all out of the abstract and making it very tangible.

 

Kevin Rolston [00:10:42]:

It is fascinating to learn about the development of this technology. And here’s Steve’s passion for continuing to develop solutions and approaches for all stages of hair loss. Steve’s personal experience with hair loss and as a consultant with HairClub gave him an intimate understanding of how unique each person’s journey can be. His dedication to supporting each client through their specific circumstances led HairClub offering multiple services to meet a variety of customer needs.

 

Steve Barth [00:11:16]:

You know, HairClub, really, to me, one of the big distinctions is we try to take a very individualized, personalized and customized approach. So it’s possible that a non-surgical solution would be terrific for you or for me, but it may not be right for the next guy. And the purpose of TrichoView was for us to be able to again measure certain properties and characteristics of the hair and scalp and make a determination whether we were at a phase of hair loss that could benefit from hair and scalp therapy. Before you go ahead and take that step or decide to take the option of a non-surgical solution. We became, overnight, a multiple solution provider, and the only multiple solution provider at that time in the country. I think that it just. It’s changed us completely. And I don’t think a lot of people that think of Hairclub in the early days with Sy Sperling, they don’t really know what HairClub is about today and where it’s going and what the vision of the future is.

 

Kevin Rolston [00:12:23]:

Right. How many years are you in on HairClub before TrichoView comes into fruition?

 

Steve Barth [00:12:29]:

Me, personally?

 

Kevin Rolston [00:12:30]:

Yeah. How long did it take for you guys to get to that level of business?

 

Steve Barth [00:12:34]:

I’d say about 25 years.

 

Kevin Rolston [00:12:35]:

Okay.

 

Steve Barth [00:12:36]:

Yeah. And maybe even a little longer. I had conceived of this from another experience I had in business, where we were designing a personalized, individualized fitness program. It was way ahead of its time. It was ahead of AI, became an investor in this software development, which was meant to take in information about your fitness health, about your habits, about your fitness goals and objectives. And then it was able to sort of generate from that a completely personalized, individualized and customized fitness and nutritional program and wellness program.

 

Kevin Rolston [00:13:19]:

Right. So as you’re maybe seeing the physical and how that’s affected by your diet, your exercise, your sleep, are you starting to see correlations and patterns where it’s affecting hair loss and the levels of that as well?

 

Steve Barth [00:13:30]:

Well, I think what that sort of brought to light for me is that HairClub, again, could distinguish itself by not only looking at the physiology of hair loss and the physical effects of hair loss, but also paying equal attention to the psychodynamic and the psychology of hair loss. So that’s really. I got a lot of that thinking from an investment I made years ago into this, what we call fitness expert program, which was designed, actually, believe it or not, by my now CFO. I met him originally. He’s an MIT computer engineer, and he designed this. He was very entrepreneurial, and he designed this program, but it was way ahead of its time. This is before e-commerce. This is before a lot of things.

 

Steve Barth [00:14:21]:

I became an investor, and I was also really intrigued by that, because I was obviously very heavily involved with HairClub at the time. And I said to myself, wouldn’t this be cool if we could take this concept and use it as a way of gaining deeper insight into the needs of a HairClub buyer and being able to also pay as much attention to the psychology and philosophy of a buyer as is the physiology of the buyer. And that’s what TrichoView attempted to do. That’s what it was conceived to do.

 

Kevin Rolston [00:14:57]:

Putting it all together.

 

Steve Barth [00:14:58]:

Putting it all together so that we’d be able to generate a really highly personalized, individualized and customized treatment plan.

 

Kevin Rolston [00:15:03]:

So when a person goes into HairClub, they’re going to have a different experience than anybody because they’re going to have their own unique set of circumstances on every different category that you have.

 

Steve Barth [00:15:13]:

Yeah, I’d certainly like to think so. And TrichoView is that sort of gateway into that, because TrichoView gives that consultant the ability to gain a lot of information that he or she wouldn’t have if they didn’t have the use of that TrichoView diagnostic system. So we set up a record. Once that’s done in consultation, I mean, there’s no charge for that. It’s all part of the interview intake, so that we could better understand your needs. We then continue to keep these trike of you records. So we continue to expose people, particularly that are gravitating towards the whole hair and scalp therapy program to. We continue to load up those records with progress reports and profile photographs and things like that, record keeping that is able to show tangibly the progress that somebody can make.

 

Steve Barth [00:16:09]:

But this also had its application TrichoView to even our non surgical solution. Because by being able to gain deeper insight into the hair, we gain a deeper ability to be able to go out and get the hair that we need, so that we’re able to make the non surgical option so successful. So it has multiple ramifications.

 

Kevin Rolston [00:16:36]:

It is so cool to hear about the ever-evolving industry of hair loss solutions, research and technology. There are a lot of barriers to seeking help, something Steve and I both know from our own personal hair loss journeys. Its not surprising that the emotions of hair loss come up so often in this show. Hair loss can feel isolating, stressful and overwhelming. Many people simply dont know where to start, who to trust, or how to make their solution work financially. Steve shares how HairClub strives to make hair loss solutions more accessible and less training, so that seeking help could be a positive, personal and empowering experience.

 

Steve Barth [00:17:18]:

Now HairClub, by the way, also has ways in which we can get people in, you know, through a financing program that I think a lot of more distressed buyers find extremely helpful. So that’s certainly available too. But most important is this initial intake. There’s no charge for that. And to be able to work with a consultant in a very relaxed and comfortable environment, and a very, very anonymous maintaining your confidentiality and your anonymity. You’re in an office, one on one, and you’re basically working with a hair loss expert who can start to give you the guidelines that you need to help you in understanding what’s out there in the world, in addition to what we also provide as a company. So I think that it’s a great first step, and it’s an important first step. And some people take a little longer than others to take that first step.

 

Steve Barth [00:18:16]:

But I think once they come into a HairClub center, it’s certainly designed to make you feel extremely comfortable, very relaxed. There’s a camaraderie. People are there for a common purpose. Extremely. You’ll deal with a very sensitive staff. You’ll know them by first name. If you decide to get involved, they’ll know you by first name. We’ll be able to keep your customized needs always at the forefront of our treatment with you, regardless of what solution you take advantage of.

 

Steve Barth [00:18:45]:

We have a network throughout the country so that we can, you know, if you decide to relocate and people do decide to relocate, that doesn’t end your relationship with HairClub. And we could pass on that information to the center that you’re relocating to so that it’ll be able to always have your unique set of specifications. So, listen, we’re always improving, and, you know, we really make a big effort to continue to put the customer needs in front. It’s a tough job. Oh, yeah. Because it’s a very emotionally driven experience. And when there’s emotions involved like that, that means there’s expectations. Sure.

 

Steve Barth [00:19:24]:

And the expectations of a buyer, no matter how much we try to make sure that we keep these expectations realistic, they’re very high. And the good thing that I have found that even with those very high expectations, an overwhelming amount of time we meet them, even at times where people are somewhat unrealistic about what to expect from this experience. So I think we have a terrific track record given the amount of people that we deal with.

 

Kevin Rolston [00:19:50]:

You’ve driven the industry when it comes to innovation. So where is this all going? The end game eventually could be, do we cure male pattern baldness?

 

Steve Barth [00:20:00]:

Well, that’s been out there a long time.

 

Kevin Rolston [00:20:02]:

And if so, what is a timetable? On something like that?

 

Steve Barth [00:20:04]:

Yeah. Well, that, I’m not so bold to go ahead and quote for you, that’s a loaded question. But because I’ve been hearing about the ultimate cure for hair loss for many, many, many years, I mean, listen, there’s been, obviously, there’s a lot of motivation to try to come up with that.

 

Kevin Rolston [00:20:19]:

Yeah.

 

Steve Barth [00:20:19]:

And for those products that allegedly will grow hair back then, you got to go ahead and tease apart those. That, does it actually grow hair back? That’s going to contribute to a hairstyle and a look, or does it grow hair back, much like the hair on your arms? Okay. And so you really need to be a well-informed, intelligent, and honest consumer, because it’s very easy, when there’s emotions involved, to be very impressionable and to jump on anything that sounds like it’s too good to be true. But the old expression too good to be true means it’s probably not true.

 

Kevin Rolston [00:20:56]:

Well, I know that that’s the case in the weight loss industry, that there’s always something that comes along that promises to be revolutionary, and it’s completely different. It’s going to change the game. Do you see the same thing when it comes to hair loss? That people are going down paths that they shouldn’t, that they’re wasting a lot of money, a lot of time? And you talk about the emotions of it as well, that it becomes very frustrating, and people have a hard time dealing with that emotionally. 

 

Steve Barth [00:21:18]:

Yeah. Well, I could tell you that HairClub is deeply embedded in researching all the most progressive and almost unimaginable opportunities. We have relationships in Asia where there’s access to a lot of science and a lot of labs. There’s, of course, now AI that’s becoming such a formidable force in our lives, and I think that will give us some of the important toolbox to operate from. We are acutely aware of always being relevant. So I would venture to say that it will take the resources of a company like HairClub to be able to continue to successfully blaze, that you.

 

Kevin Rolston [00:22:02]:

Will always be on the forefront of innovation.

 

Steve Barth [00:22:04]:

Well, it’s funny. I’m 70 years of age. No way I’m 70 years of age. And, you know, I’ve been with HairClub now since I’m 20, what, 22? So, obviously, that not only talks about the durability of HairClub and the value that I get from being a HairClub user and the empathy and the understanding I have to what everybody’s going through, because I went through it myself. I was asking the same questions. I was taking the same journey. I had the same anxieties, I had the same resistance. But so much of that has formed the sort of textbook of my career.

 

Steve Barth [00:22:43]:

And I’m absolutely committed to always having a lot of influence in HairClub and continuing to give hairclub every opportunity to be progressive and to be innovative. But there’s no miracles. At least not yet. And if somebody is at a point where they are unhappy about the way they look, then we feel we have some very intelligent, healthy, and effective ways of dealing with that. But a lot of that depends on you, too. I mean, it’s like going to a gym. You fantasize about having this body, but it doesn’t come by accident.

 

Kevin Rolston [00:23:24]:

No.

 

Steve Barth [00:23:25]:

Even though you can get a trainer with all types of knowledge, it’s going to take that individual to be committed, to be committed to those goals, whether it be for nutrition, exercise, and cardiovascular activity and everything else. And I think that if you’re in this world and you’re losing hair, and unfortunately, that’s not like gaining weight where you could lose weight. Losing hair has a very powerful emotional effect on our personality because we can control it. But yet we’re left with this real discontent or this real feeling of not looking our best, which means that we’re not always feeling our best. And it’s so important in today’s world that’s so competitive to have that level of confidence.

 

Kevin Rolston [00:24:14]:

Those of us who have been through hair loss know how deeply it can affect our self-esteem. And if you’ve listened to this show before, you’ve heard stories of many people whose hair loss affected their personality and the way they carry themselves in the world. This makes it all the more important that this industry continues to grow and develop comprehensive and individualized solutions. It’s been so fascinating to learn about HairClub, its offering Steve’s journey and the development of TrichoView. We hope Steve’s insights will shed some light on your own experience with hair loss and encourage you to seek a solution that will allow you to navigate the world with confidence. If you’d like to hear more from Steve, make sure to subscribe to the show on your favorite podcast app. We are definitely going to be having Steve back on as a guest as he has just got so much wisdom to share. Thanks for listening to another episode of HairPod.

 

Kevin Rolston [00:25:06]:

Check us out at HairClub on Instagram or search HairPod on Facebook to continue the conversation. If you know someone who could benefit from hearing this episode, wed love it if youd share it with them. If youre enjoying the show, consider leaving us a rating and review on Apple Podcasts or your favorite podcast app. We also have a website. Check it out by going to podcast dot hairclub.com. We’re here to build people up and share real stories so people experiencing hair loss feel a little bit less alone. And when you share, review and subscribe, it helps us do just that. So thank you.

 

Kevin Rolston [00:25:39]:

Until next time.


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